Voice@Work
Voice over Internet telephony for small and medium businesses
Flexibility
Cloud PBX Features allow us to tailor your plan for your business – simply and easily:
- Auto Attendant manages and directs calls to the correct part of your business
- A number of branch offices/sites – integrate them on one Cloud PBX instead of many on-sites PBXs
- Flexible working – office, home or overseas. Your DDI is available on a number of devices and wherever you have an Internet connection
- Faxes and voicemail received as email attachments – share with other staff and electronically file them with Word documents
- Hunt Groups and Call Queuing help you manage customer sales and support calls
- Create virtual “local number” presence in other regions and overseas and answer in your main site
No Contract Term
All voice and broadband plans are provided on a no term, pay the monthly fee in advance basis. There is no requirement to commit to a 12 or 24 month contract.
You can upgrade or add to your plan immediately and downgrade or cancel your plan at the end of the monthly billing cycle.
Add additional numbers or a landline-to-mobile calling minutes bundle to meet a short term need; then cancel it when the need is over.
Reduce Cost
Operating costs for VoIP service providers are much lower than for traditional phone companies and their existing plain old telephone system (POTS) infrastructure. Our calling rates are significantly less than those offered by many POTS companies.
Cloud PBX Features such as voicemail, call forwarding, caller ID and many others are included as part of the standard plan fee. You do not pay extra for these services.
The National & Country Calling Minutes in each of the standard plans include calls to 55 international (mostly landline but some mobile) destinations.
Voice@Work Standard Plans
Business Value
- 6,000 local call minutes
- 2,000 national and country minutes
- 50 NZ mobile call minutes
- 5 Cloud PBX/NZ Toll Free numbers
- 5 simultaneous calls
- Voicemail, Call Forwarding, Caller ID, Do Not Disturb and many other features included
Business Go
- 12,000 local call minutes
- 5,000 national and country minutes
- 100 NZ mobile call minutes
- 10 Cloud PBX/NZ Toll Free numbers
- 10 simultaneous calls
- Voicemail, Call Forwarding, Caller ID, Do Not Disturb and many other features included
Business Enterprise
- 25,000 local call minutes
- 10,000 national and country minutes
- 200 NZ mobile call minutes
- 30 Cloud PBX/NZ Toll Free numbers
- 30 simultaneous calls
- Voicemail, Call Forwarding, Caller ID, Do Not Disturb and many other features included
edwithGetting Started
To use a Voice@Work plan you need the following:
A Broadband Connection
Our voice plans are delivered over the Internet, so you need a broadband connection. We provide broadband (see our Broadband plans) as well as telephone. However, our voice plans are agnostic as which ISP you get your broadband from. So, you can use a naked broadband plan from another provider if you wish. If you wish to interconnect a number of branches/sites we will require one of our broadband plans at each site.
Local Area Network
Like computers Voice over Internet (VoI) devices connect to the Internet via your local area network (LAN) and access the Internet through your router. This LAN capability can be as simple as switch ports on your router to a more complex switched data network and structured cabling. Your IT staff or contractor can guide you as to what is required or we can assist you.
A Voice Plan
Choose one of the standard Voice@Work plans. It these plans are more than you need then select one of the Voice@Home plans.
The numbers in these plans include, as part of the standard monthly fee, Cloud PBX features such as voicemail, call forwarding, call waiting, caller ID, etc. These numbers can be local, regional, facsimile or toll free numbers anywhere within New Zealand, Australia, Canada, the USA and the UK.
A Care Plan
You need a Care Plan for each VoIP device we supply and that you use with the plan. At least one VoIP device is required to use your voice plan, so you need at least one Care Plan. This Care Plan provides for the set up of your VoIP device and ongoing voice plan support.
A Voice over Internet Device
To be able to use your voice plan and talk you need a Voice of Internet (VoI) device that connects to the Internet. You will require at least one of
- an IP desk phone. This is a digital phone that connect via Ethernet cable or WiFi to your router and to the Internet. These type of phones generally have a high level of functionality and capability – multiple lines, call management features, speed dialling, large LCD displays, etc.
- an IP DECT phone. The cordless version of the IP desk phone. They have a wireless base station to which a number of cordless handsets can be connected, multiple line capability and call management features.
- a Bria softphone subscription, a Bria client loaded on a PC/Mac/laptop with a headset. Bria can also be load on a mobile as an app.
Typical SMB Scenarios
Set out below are some typical small and medium business scenarios, with monthly and one-off set up costs. Capital costs include phone and Voice over Internet device costs but not any costs to provide local area network capability. The Voice@Work plans are flexible so call us if you have a requirement not demonstrated by these scenarios.
Small Professional Services Business
Four professional services (e.g., legal, accountancy) staff with DDI numbers, desk phones for transfers and speed dialling, facsimile by email, moderate landline to client mobile calling. UFB Unlimited broadband for phones and cloud based trust, accountancy and matter management solutions
Details
- Business Value plan – 6,000 local, 2,000 National & Country and 50 landline to mobile calling minutes
- MFlex100 100-minute landline to mobile bundle
- Includes Voicemail, Caller ID, Call Forwarding, Call Waiting, Call Conferencing and other features
- Fax to email
- Four colour LCD multiline IP desk phones
- Four Care Plans – set up and ongoing support of IP desk phones and voice plan
- Port of existing numbers from current provider
- BIZ UFB Unlimited (100 Mbps up and down) broadband
Monthly costs – $200
- Business Value voice plan – $35
- MFlex 100 bundle – $10
- Four Care Plans for IP phones – $40
- UFB BIZ Unlimited broadband plan – $115
One-off Costs – $1,560
- Four Yealink T29 colour, full featured IP phones – $1,400
- Port of existing five numbers (first two free) – $60
- UFB broadband standard installation – $100
Larger Professional Services Business
Single site professional services (e.g., legal, accountancy) firm. Twenty staff requiring DDI numbers, desk phones for transfers and speed dialling, facsimile by email, medium level of landline to client mobile calling. Two public area phones and conference phone in boardroom. UFB Unlimited broadband for phones and cloud based trust, accountancy and matter management solutions.
Details
- Business Go plan + ten additional numbers – 24,000 local, 5,000 National & Country and 100 landline to mobile calling minutes
- MFlex500 500 minute landline to mobile bundle – a total of 600 minutes
- Includes Voicemail, Caller ID, Call Forwarding, Call Waiting, Call Conferencing and other features
- Fax to email
- Twenty colour LCD multiline IP desk phones
- Two entry level IP desk phones
- Conference phone
- Twenty four Care Plans – set up and ongoing support of IP desk phones and voice plan
- Port of existing numbers from current provider
- BIZ UFB Unlimited (100 Mbps up and down) broadband
Monthly costs – $535
- Business Go voice plan – $80
- Ten additional numbers – $60
- MFlex500 bundle – $40
- Twenty four Care Plans for IP phones – $240
- UFB BIZ Unlimited broadband plan – $115
One-off Costs – $8,720
- Twenty Yealink T29 colour, full featured IP phones – $7,000
- Two Yealink T21 entry level IP phones – $280
- One Yealink CP860 conference phone – $980
- Port of existing twenty-one numbers (first three free) – $360
- UFB broadband standard installation – $100
Head Office and Retail/Trade Branch Network
Head Office with ten staff requiring phones and five retail trade branches requiring three phones each branch. Full Cloud PBX features on each phone. Presence and Busy Lamp Field enabled to show status of each phone in the business. Toll Free number routing inbound calls geographically to branches. Automated attendant managing and directing inbound head office calls. Call Queuing to manage customer sales calls in branches. Calls branch to branch and branch to head office are free (known as on-net calls).
Details
- Business Enterprise plan – 25,000 local, 10,000 National & Country and 200 landline to mobile calling minutes
- NZ Mobile 1000 bundle – 1,000 mobile to toll free inbound and landline to mobile calling minutes
- Includes Voicemail, Caller ID, Call Forwarding, Call Waiting, Call Conferencing and other features
- Fax to email
- 25 colour LCD multiline IP desk phones
- 25 Care Plans – set up and ongoing support of each IP Phone and voice plan
- Port of existing numbers from current provider
Monthly costs – $1,200
- Business Enterprise voice plan – $250
- NZ Mobile 100 bundle – $160
- 25 Care Plans for IP phones – $250
- BIZ UFB Unlimited for head office – $115
- Five BIZ UFB Basic (100GB) for branches – $425
One-off Costs – $9,590
- 25 Yealink T29 colour full featured IP phones – $8,750
- Six standard broadband installations – $600
- Port of existing 15 numbers (first three free) – $240
Home Business
Running your business from home – home line, business voice and business fax lines. Port across current numbers and re-use existing cordless phones for home number. New IP desk phone for office.
Details
- 2talk30 plan – 4,000 local, 3,000 National & Country and 50 landline to mobile calling minutes
- Includes Voicemail, Caller ID, Call Forwarding, Call Waiting, Call Conferencing and other features
- ATA (analogue telephone adapter) to connect existing home phones
- 2-line IP phone for office (work and home lines)
- Two Care Plans – set up and ongoing support of ATA, IP phone and voice plan
- Fax send/ receive via email pdf attachment and or fax machine
- Port of existing numbers from current provider
Monthly costs – $50
- 2talk30 plan – $30
- Care Plan for ATA and IP phone – $20
One-off Costs – $265
- ATA – $85
- Yealink T21 2-line IP phone – $140
- Port of existing home and business numbers (one free port) – $40
Want to talk about Voice@Work?
Use Cloud PBX Features and Add-Ons to Tailor Your Plan
Fax Line
Any number in your plan can be a fax line. Attach a fax machine via an analogue telephone adapter and use the Faxmail service to send and receive faxes to and from external fax machines as email attachments.
Additional Numbers
You can additional local, regional or international Cloud PBX or Toll Free voice or fax numbers to your plan at any time. Each additional number increases local calling minutes by 2,000 per month and simultaneous calls by one.
Regional Numbers
Increase your regional presence. Change one of your plan numbers to or add a Cloud PBX voice or fax number from any one of the New Zealand calling regions and answer it from your current location – add a Queenstown number and answer the call in Auckland.
International Numbers
Need a local number in Australia, the UK, the USA and Canada? Add Cloud PBX or toll free voice or fax numbers in these countries for your in country offices or answer the calls in your New Zealand office.
Toll Free Numbers
New Zealand or international toll free voice or fax numbers are a cost effective way to make it easy for your customers to get in touch with you. Routing and call management features effective control of your toll free number.
Mobile Bundles
Make a lot of calls to mobile numbers? Save money with mobile bundles – MFlex for outbound calls to NZ mobiles. TF Mobile NZ mobiles calling your toll free number and outbound calls to NZ mobiles.
Simultaneous Calls
Each Cloud PBX number allows one simultaneous call – 10 numbers/10 simultaneous calls. Need more simultaneous calls? Add additional numbers or buy blocks of 5 additional channels.
DDIs
If you have your own on-premise PBX then purchasing DDIs and simultaneous call channels are the most cost effective solution.